2429 Privacy Policy — Protecting Your Personal Information
Your privacy is our priority at 2429. This document clearly sets out what information we collect, how it is used, how we protect it, and what rights you have as a user of our platform in Malaysia.
Information We Collect
2429 collects information from users to deliver a secure, seamless, and personalised service. The following are the categories of information collected:
Full name, email address, phone number, date of birth, and encrypted password collected at registration.
Device type, operating system, web browser, IP address, and general location data — required to ensure platform compatibility.
Deposit and withdrawal records in MYR, payment method names, and transaction numbers — full card numbers are not stored.
Pages visited, games played, session duration, clicks, and interaction data — used to improve your experience.
How We Use Your Information
Information collected by 2429 is used solely for legitimate purposes necessary to the operation of the platform. We do not sell or rent your personal information to any third party for marketing purposes.
Your information is used for the following purposes:
- Verifying identity and managing user accounts
- Securely processing financial transactions in MYR
- To provide effective customer support via live chat and email
- Sending account, security, and relevant promotional notifications
- To detect and prevent fraudulent activity or misuse
- To meet applicable Malaysian legal and compliance requirements
All data processing is carried out on the basis of contractual necessity, legitimate platform interests, and legal compliance. You may withdraw your consent at any time by contacting our support team.
Cookies & Tracking
What Are Cookies?
Cookies are small data files stored on your device when you visit the 2429 platform. They help us recognise you during subsequent sessions, retain your login settings, and personalise your experience.
We use two types of cookies: session cookies (which are deleted when you close your browser) and persistent cookies (stored for a set period to remember your login and preferences).
Your Cookie Controls
You have full control over cookies. Most web browsers offer options to delete or block cookies. Keep in mind, however, that blocking certain cookies may affect platform functionality, such as staying logged in.
2429 does not use third-party tracking cookies for advertising purposes. All usage data is used internally only, to improve the platform and enhance user experience.
Data Storage, Security & Sharing
All personal information collected by 2429 is stored on secure servers with SSL encryption. Access to your data is restricted to authorised personnel only, and all access is logged for security audit purposes.
Financial data, including MYR transaction records, is stored with high-level encryption and is not shared with third parties unless required by law or with your consent. Sensitive payment details such as bank account numbers are processed directly by certified payment providers and are not stored on our servers.
Third-party sharing only applies in the following circumstances:
- Recognised payment providers for processing MYR transactions (e.g. TNG, Maybank)
- Malaysian government authorities where required by law or court order
- Technical service providers bound by strict confidentiality agreements
Key Security Measures
- 256-bit SSL Encryption
- Strict internal access controls
- Continuous audit logs
- Two-factor authentication available
- Regular data backups
User Rights & Contact Us
You have the right to request a copy of all personal information we hold in relation to your account. Requests can be made through customer support and will be processed within 14 business days.
If you believe the information we hold about you is inaccurate or outdated, you may request a correction at any time through your account settings or by contacting the 2429 support team directly.
You may request the deletion of your account and personal data. We will action this request within a reasonable timeframe, except where data retention is required by law or to resolve outstanding matters.
Contact Our Privacy Team
For any questions regarding this Privacy Policy, data access requests, corrections or deletions, please contact us via:
- Email: [email protected]
- Live chat on the 2429 platform — available 24/7
This Privacy Policy may be updated from time to time. Users will be notified of any material changes via their registered email or through an in-platform notice.
Your Privacy, Our Priority
2429 is built to give Malaysian users a safe, transparent, and responsible experience. Sign up today and enjoy comprehensive data protection.